Member Service Representative - Puget Sound Cooperative Credit Union Edit listing

We are currently hiring 2 Member Service Representative's for our new Orcas Island branch that is tentatively scheduled to open June 22, 2026 in Eastsound in the Post Office Building.

Training off-island in Renton/Vashon would be preferred, but we can work with you if this is not possible. We are hoping to get excited employees hired to begin training June 1, 2026.

The position is responsible for providing an excellent member experience by showing care,
delivering service with energy, and taking ownership of being an expert in problem resolution.

Job Functions:
• Processes transactions, including cash handling.
• Maintains in-depth knowledge of products, services, and partnerships.
• Identifies and offers products and services that are in the member’s best interest.
• Emphasizes the features of products to highlight how to solve member problems.
• Conveys clearly the benefits of a product to members.
• Demonstrate support of Credit Union values, mission and vision.
• Process new membership, additional accounts, and account maintenance, dependent
upon branch need and assigned role.
• Act as primary contact for all potential, new, and existing members with direct, online,
and telephone contact.
• Obtain knowledge of financial products and services to meet the needs of our members
and potential members.
• Accurately and efficiently complete all documentation and forms according to policies
and procedures.
• Contribute to efficient and effective branch operations by performing other related
duties as assigned.
• Regular attendance and punctuality is required. Employees are expected to be at their
workstations ready to work at the start of their scheduled shift and resumption of work
duties after breaks and meal periods.
• Business casual attire required.

Knowledge, Skills, and Abilities
• Proficiency with PC and software, including Windows, Excel, and Word.
• Ability to read, write, speak, and use proper grammar in English. Ability to read,       analyze written instructions, correspondence, and procedure manuals. Ability to write     simple business correspondence. Ability to communicate verbally both in person and on the telephone.
• Ability to speak effectively to members regarding sensitive inquiries or complaints.
• High School Diploma or GED equivalent required.
• Cash handling, banking, or credit union experience preferred but not required.

PSCCU reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of the total job responsibilities nor does it constitute written or implied contract of employment.

We offer:

Competitive wages; (Reviewed each January)
Annual Employee Gain-sharing plan: When PSCCU has a good year we share that with   our employees as you are the ones that make it possible;
100% Paid Medical for Employee
100% Paid Dental for Employee
A 401k retirement plan with up to a 5% employer match;
Employer-paid life and disability insurance;
11 Paid Holidays
A generous Paid Time Off (PTO) plan, with a bump at 1 year of employment; and
Small treats scattered throughout the year to show you we care about the work you do for us!

Job Type: Full-time
• Hours 8:45 am to 5:15 pm Monday – Friday (some weekends if covering special events)
• Free parking
Pay:  $24.00 and up Dependent on experience

To apply:
Email your resume to orcas@psccu.org and mention the position you are applying for as we also have a Branch Manager Position available.